General terms and conditions of sale

Article 1 - Definitions

The following definitions shall apply:
- Site': the site https://www.loveatme.com and all its pages.
- Products': all the products (material) and services (immaterial) that can be purchased or subscribed to on the site.
- Publisher': The person, legal or physical, who owns the site.
- User': The Internet user visiting and using the site.
- Customer': The Internet user purchasing a product or service on the site.

Article 2 - Information required by the law on confidence in the digital economy and purpose of the site

This site is published by Project Distribution SA. The legal information concerning the host and publisher of the site, in particular the contact details and any capital and registration information, is provided in the confidentiality policy of this site. Information regarding the collection and processing of personal data (policy and declaration) is provided in the site's personal data charter.

This site offers online sales of clothing. The site is freely accessible to all Internet users. The acquisition of a good or service, or the creation of a member space, or more generally the navigation on the site supposes the acceptance, by the Internet user, of the entirety of the present general conditions, who recognizes by the same token to have taken full knowledge of them.

This acceptance may consist, for example, in the Internet user checking the box corresponding to the sentence accepting these general conditions, for example with the words "I acknowledge having read and accepted all the general conditions of the site. ". The fact of ticking this box will be deemed to have the same value as a handwritten signature by the Internet user.

Acceptance of these terms and conditions assumes that the user has the legal capacity to do so. If the user is a minor or does not have this legal capacity, he/she declares that he/she has the authorisation of a guardian, curator or legal representative. The user acknowledges the value of the automatic recording systems of the publisher of this site as proof and, unless he/she can prove otherwise, he/she waives the right to contest them in the event of a dispute.

The Publisher provides the Customer, on its Site, with a privacy policy specifying all the information related to the use of the Customer's personal data collected by the Publisher and to the rights the Customer has with regard to these personal data. The data privacy policy is part of the GTC. Acceptance of these T&Cs therefore implies acceptance of the data privacy policy.

Article 3 - Characteristics of the products and services offered

The products and services offered are those listed in the catalogue published on the site. These products and services are offered within the limits of available stocks. Each product is accompanied by a description drawn up by the publisher according to the descriptions provided by the supplier. The photographs of the products in the catalogue reflect a faithful image of the products and services offered but are not contractual insofar as they cannot ensure a perfect similarity with the physical products.

The customer service department of this site can be reached by e-mail at [email protected] or by post at the address indicated in the privacy policy, in which case the publisher undertakes to provide a response within 7 days. [email protected] also provides its users and customers with a hotline, or telephone support, to answer their questions. The hotline can be contacted by telephone on +32.2.523.76.57 (toll-free number) from Monday to Friday from 9.30am to 5pm.

Article 4 - Prices

Unless otherwise stated, the prices in the catalogue are in Euros and include all taxes, taking into account the VAT applicable on the day of the order.

[email protected] reserves the right to pass on any change in the VAT rate to the price of products or services. The publisher also reserves the right to change its prices at any time. Nevertheless, the price shown in the catalogue on the day of the order will be the only one applicable to the buyer.

Article 5 - Member's area

The user registered on the site (member) has the possibility of accessing it by logging in using his identifiers (e-mail address defined at the time of registration and password) or possibly by using systems such as third-party social network connection buttons. The user is entirely responsible for the protection of the password he/she has chosen. The user is encouraged to use complex passwords. If the member forgets their password, they can generate a new one. This password guarantees the confidentiality of the information contained in the "my account" section and the user is therefore prohibited from transmitting it or communicating it to a third party.

Failing this, the site editor cannot be held responsible for unauthorised access to a user's account. The creation of a personal space is an essential prerequisite for any order or contribution by the member on this site. To this end, the member will be asked to provide a certain amount of personal information. The member undertakes to provide accurate information.

The purpose of collecting data is to create a "member account". This account allows the customer member to consult all his orders made on the site. If the data contained in the member account section were to disappear as a result of a technical failure or a case of force majeure, the responsibility of the site and its publisher could not be engaged, as this information has no evidential value but only an informative character.

The pages relating to member accounts can be freely printed by the account holder in question but do not constitute proof, they are only of an informative nature intended to ensure efficient management of orders or contributions by the member.

The publisher reserves the exclusive right to delete the account of any member who has contravened these general terms and conditions (in particular, but without this example being exhaustive, when the member has knowingly provided erroneous information when registering and setting up his or her personal space) or any account that has been inactive for at least one year.

The said deletion shall not constitute damage for the excluded member who shall not be entitled to claim any compensation as a result. This exclusion is not exclusive of the possibility for the publisher to take legal action against the member, when the facts justify it.

Article 6 - Exemption from the publisher's liability in the context of the execution of this contract

In the event of impossibility of access to the site, due to technical problems or of any other nature, the user may not claim any damage and may not claim any compensation. The unavailability, even prolonged and without any limitative duration, of one or several products, cannot be constitutive of a prejudice for the Internet users and cannot in any way give rise to the granting of damages from the site or its editor.

The photographs and visuals of the products presented on the site have no contractual character, the responsibility of the editor of the present site cannot be committed if the characteristics of the objects differ from the visuals present on the site or if the latter are erroneous or incomplete.

The hypertext links present on this site may refer to other websites and the responsibility of the publisher of this site cannot be engaged if the content of these sites contravenes the legislation in force. Similarly, the publisher of this site cannot be held responsible if the visit of one of these sites by the Internet user causes him/her harm.

Article 7 - Intellectual property rights relating to the elements published on this site

All the elements of the present site belong to the editor or to a third party agent, or are used by the editor on the site with the authorisation of their owner. Any copy of the logos, textual, pictographic or video contents, without this enumeration being restrictive, is strictly forbidden and is considered as counterfeiting.

Any member who is guilty of counterfeiting may have his or her account deleted without notice or compensation and without this deletion constituting damage to him or her, without prejudice to any subsequent legal proceedings against him or her, at the initiative of the publisher of this site or his or her agent.

Article 8 - The brand

The [email protected] brand and logo contained in the site is registered by Project Distribution - [email protected] Any person proceeding to their representation, reproduction, imbrication, distribution and rebroadcasting will be subject to the penalties provided for by law. The use of our photos and images is also forbidden without our written agreement, on pain of legal action for plagiarism or image rights.

Article 9 - Limitation of liability

The site editor cannot be held responsible for any damage resulting from the use of the Internet network such as loss of data, intrusion, virus, breakdown of the site service, or others. The site editor, particularly in the online sales process, is only bound by an obligation of means. The publisher of the [email protected] website cannot be held responsible for the non-execution of the contract concluded, due to the occurrence of an event of force majeure.

With regard to the products purchased, the publisher shall not be held responsible for any indirect damage, operating loss, loss of profit, damage or expenses that may occur as a result of this contract. The choice and the purchase of a product or a service are under the sole responsibility of the customer. The total or partial impossibility of using the products, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the responsibility of the publisher, except in the case of a proven hidden defect, non-conformity, defectiveness or the exercise of the right of withdrawal if applicable, i.e. if the customer is not a professional and the contract concluded to acquire the good or service allows withdrawal, according to the articles of Book VI of the Code of Economic Law.

In the event of non-delivery of an order or part of an order, the customer has 30 days from the planned delivery date to manifest himself in order to automatically cancel the order by sending a registered letter with acknowledgement of receipt. After this period, no claim will be accepted. The user expressly admits to using the site at his/her own risk and under his/her exclusive responsibility. The site provides the user with information on an indicative basis, with imperfections, errors, omissions, inaccuracies and other ambivalences that may exist.

In any case, [email protected] cannot be held responsible for :
- any direct or indirect damage, in particular with regard to loss of profits, loss of earnings, loss of customers, loss of data which may result from the use of the site, or on the contrary from the impossibility of its use;
- malfunctioning, unavailability of access, misuse, poor configuration of the user's computer, or the use of a browser not frequently used by the user;
- the content of advertisements and other links or external sources accessible by the user from the site.

Article 10 - Access to the site

The site editor cannot be held responsible for the technical unavailability of the connection, whether this is due to a case of force majeure, maintenance, an update, a modification of the site, an intervention by the host, an internal or external strike, a network failure, a power cut, or a poor configuration or use of the user's computer.

Article 11 - Closing an account

Each user is free to close his account on the site. To do this, the member must send an e-mail to the site indicating that he wishes to delete his account. No recovery of his data will then be possible.

Article 12 - Applicable law and mediation

The present general conditions are subject to the application of Belgian law. They may be modified at any time by the site editor or his representative. The general conditions applicable to the user are those in force on the day of his order or his connection to this site. The publisher undertakes, of course, to keep all its former general conditions and to send them to any user who requests them.

Except for provisions of public order, all disputes which could arise within the framework of the execution of the present general conditions may, before any legal action, be submitted to the appreciation of the site editor with a view to an amicable settlement. It is expressly recalled that requests for amicable settlement do not suspend the time limits for bringing legal action.

Unless otherwise provided for by public policy, any legal action relating to the execution of this contract shall be subject to the jurisdiction of the courts of the jurisdiction of the Court of Appeal seized. Consumer Mediation in accordance with Book XVI of the Code of Economic Law, Project Distribution SA - [email protected] offers its private customers, in the context of disputes that have not been resolved amicably, the Consumer Mediation Service, whose details are as follows
Consumer Mediation Service - Boulevard du Roi Albert II 8, 1000 Brussels - Tel: 02 702 52 20 - Fax: 02 808 71 29 - E-mail: - Site:
E-mail: [email protected] - Website: http://mediationconsommateur.be

It is reminded that mediation is not compulsory but only proposed in order to resolve disputes by avoiding recourse to the courts.

Article 13 - Use of Cookies

A "Cookie" allows the identification of the user of a site, the personalisation of his consultation of the site and the acceleration of the display of the site thanks to the recording of a data file on his computer. The site is likely to use "cookies" mainly to
1) Obtain navigation statistics in order to improve the User's experience
2) Allow access to a member's account and to content that is not accessible without logging in.

The User acknowledges that he/she is aware of this practice and authorises the site editor to use it.

The publisher undertakes never to communicate the content of these "Cookies" to third parties, except in the case of legal requisition. The User may refuse the recording of "Cookies" or configure his browser to be warned before accepting "Cookies".
To do this, the User must set the parameters of their browser:
- For Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
- For Safari: https://support.apple.com/fr-fr/ht1677
- For Google Chrome: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en&safe=on
- For Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies
- For Opera: http://help.opera.com/Windows/10.20/fr/cookies.html

Article 14 - Terms and conditions for placing orders and description of the purchasing process

The term "Shopping Cart" is defined below as the immaterial object grouping together all the goods or services selected by the user of the site with a view to a purchase, having clicked on these objects. Once the user considers that he has selected and added to his basket all the items he wishes to purchase, he will have the possibility, in order to validate his order, to access his basket by clicking on the button provided for this purpose.

He will then be redirected to a summary page where he will be informed of the number and characteristics of the products ordered, as well as their unit price. If he/she wishes to validate his/her order, the Internet user must tick the box relating to the ratification of the present general conditions of sale and click on the validation button. The Internet user will then be redirected to a page where he/she must fill in the order form fields.

In the latter case, he/she will have to fill in a certain amount of personal data concerning him/her, which is necessary for the proper processing of the order. Once the Internet user has completed the form, he/she will then be invited to make his/her payment using the payment methods listed in the section of these general conditions relating to payments.

After a few moments, the Internet user will be sent an e-mail confirming the order, reminding him/her of the content of the order and the price of the latter. The products and articles sold remain the property of the seller until full payment of their price, in accordance with this reservation of ownership clause.

Article 15 - Payment information

The Internet user can place an order on the present site and can pay by credit card and Paypal. Payments by credit card are made through secure transactions provided by an online payment platform provider. This site does not have access to any data relating to the user's means of payment.

Payment is made directly to the bank or payment service provider receiving the Customer's payment. The availability of products is indicated on the site, in the description of each item. You can find more information on our payments in the "Secure payments" category.

Article 16 - Delivery or availability

The delivery costs will be indicated to the customer before any payment. The site delivers almost everywhere in Europe (see the cities concerned at the time of purchase in the "Delivery" option). Unless otherwise stated on the site during the ordering process or in the description of the products ordered, the publisher undertakes to deliver the products within a maximum of 14 days after receipt of the order.

The buyer may refuse a package at the time of delivery if he/she notices an anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products...); any anomaly must then be indicated by the buyer on the delivery note, in the form of handwritten reserves, accompanied by the buyer's signature. In order to exercise his/her right of refusal, the buyer must open the damaged or defective package(s) in the presence of the carrier and have him/her take back the damaged goods.

If the buyer fails to comply with these instructions, he will not be able to exercise his right of refusal, and Project Distribution - [email protected] will not be obliged to comply with the buyer's request to exercise his right of refusal. If the buyer's package is returned to the publisher by post, the publisher will contact the buyer upon receipt of the returned package to ask for further action on the order. If the purchaser has mistakenly refused the package, the purchaser may request that the package be returned by paying the postage for the new shipment in advance.

The postal charges must be paid even for orders for which the delivery charges were offered at the time of the order. In case of delivery error or exchange (if the right of withdrawal is applicable according to article 53 of book VI of the Economic Law Code), any product to be exchanged or refunded must be returned to Project Distribution - [email protected] in its entirety and in perfect condition. Project Distribution - [email protected] cannot be held responsible for any defect resulting from the buyer's clumsiness or false manoeuvre. In accordance with article 53 of book VI of the Economic Law Code, and if the right of withdrawal is applicable, the consumer has a period of 14 working days from the date of delivery of his order to return any item that does not suit him and ask for an exchange or a refund without penalty, except for the return costs, within fourteen days from the receipt by Project Distribution - [email protected] of the request for refund.

The product must be returned in perfect condition. If necessary, it must be accompanied by all its accessories.
If the above obligations are not fulfilled, the buyer will lose his right of withdrawal and the product will be returned at his expense.

It is recommended to the buyer to return the product by a solution allowing a follow-up of the parcel. Otherwise, if the returned parcel does not reach Project Distribution - [email protected], it will not be possible to launch an enquiry with the postal services in order to ask them to locate it. The cost of return in case of withdrawal remains at the buyer's expense.

After receiving and accepting the complaint, Project Distribution - [email protected] will inform the buyer by email or telephone of the terms and conditions for exchanging or refunding the products. In order to process the claim correctly, the customer is requested to attach a copy of the invoice to any claim.

The refund will be made by Paypal or bank transfer according to the payment method used at the time of purchase. Any delay in delivery of more than seven working days may lead to the cancellation of the sale at the initiative of the consumer, upon written request by registered letter with acknowledgement of receipt. The consumer will then be reimbursed, within a maximum period of fourteen days, for the sums he/she has committed to the order. This clause is not intended to apply if the delay in delivery is due to a case of force majeure.

In such a case, the customer undertakes not to take legal action against the site and its publisher and waives the right to invoke the cancellation of the sale provided for in this article. Find more information on our deliveries in the category "Deliveries & Returns".

Article 17 - Guarantee of products purchased on this site

All items purchased on the present site benefit from the following legal guarantees, provided for by articles 1641 and following of the Civil Code;

Guarantee for all customers

The seller is obliged to deliver a good in conformity with the contract and to answer for any defects of conformity existing during the delivery of the good. The guarantee of conformity may be exercised if a defect was to exist on the day of taking possession of the product, and the seller shall be liable for any lack of conformity that becomes visible within two years from the date of taking possession.

If the defect appears within six months of this date, it is presumed to have been present at the time of delivery of the goods. However, after this six-month period, it is up to the customer to prove that the defect existed at the time of taking possession of the goods.

Guarantee for hidden defects

The customer may request the exercise of the guarantee for hidden defects if the defects presented did not appear at the time of purchase, were prior to the purchase (and therefore do not result from normal wear and tear of the product, for example), and are sufficiently serious (the defect must either render the product unfit for the use for which it is intended, or diminish this use to such an extent that the purchaser would not have bought the product or would not have bought it at such a price if he had known about the defect).

Complaints, requests for exchange or reimbursement for a non-conforming product must be made by post or by e-mail to the addresses indicated in the legal notices on the site. The cost of returning the goods is at the buyer's expense.

In case of non-conformity of a delivered product, it can be returned to the seller who will exchange it. If it is impossible to exchange the product (obsolete product, out of stock, etc.), the buyer will be reimbursed by cheque or bank transfer for the amount of his order.

Article 18 - Archiving

Project Distribution - [email protected] will archive the order forms and invoices on a reliable and durable medium constituting a faithful copy. The computerised records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Article 19 - Framing of conditions

If any provision of the Terms and Conditions is found to be unlawful, void or for any other reason unenforceable, then that provision shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. These Terms describe the entire agreement between the user and the website.

They supersede all prior or contemporaneous written or oral agreements. The Terms and Conditions are not assignable, transferable or sub-licensable by the user himself. A printed version of the Terms and Conditions and all notices given in electronic form may be requested in judicial or administrative proceedings relating to the Terms and Conditions. The parties agree that all correspondence relating to these terms and conditions shall be in the French language.

Article 20 - Notices

Any notification or notice concerning the present general conditions of the site must be made in writing and must be delivered by hand, registered or certified mail, by post from a nationally recognised courier service that allows regular monitoring of its packages, or by e-mail to the addresses indicated in the legal notices of the site, specifying your name, first name, contact details and the subject of the notice.

Article 21 - Complaints

Any complaint related to the use of the website, the service offered on this site, or any other related service, the pages of the site on any social networks or the general conditions, legal notice or personal data charter must be filed within 365 days following the day of origin of the problem that is the source of the complaint, regardless of any law or rule of law to the contrary. In the event that such claim has not been filed within 365 days, such claim will be forever barred from being enforced in court.

Article 22 - Inaccuracies

It is possible that the website and the services offered may contain inaccuracies or errors, or information that is not in accordance with the general terms and conditions, the legal notice or the personal data charter. Furthermore, it is possible that unauthorised modifications are made by third parties on the site or on related services (social networks, etc.).

In such a situation, the user has the possibility to contact the editor of the site by post or by e-mail at the addresses indicated in the legal notice of the site, with if possible a description of the error and the location (URL), as well as sufficient information to contact him.